As it has been already announced the Lab is moving forward with their plans to implement their new community communication platform:
http://blogs.secondlife.com/community/features/blog/2011/02/16/a-new-community-platform-coming-march-2nd
Now of course anyone who knew me knew, that this is a topic I am harping about since a long time and that I think that communication is the big topic the Lab is failing in since the very beginning. At least since I am here and take part in this world. I like it here too, so I am continuing to point this out. And here I need to say that:
"We have recently added significant resources--of both people and technology--to improve your experience with both Customer Support and community interaction and communication."
Sounds like a hollow phrase. I guess I would have to apologize but I am disillusioned about such things. I want to see them come true only that experience tells otherwise. A improvement here, in the customer support, would do a great service to any aspect of Second Life. Even those who does not use the service will profit from less drama and a better mood on the grid. And I guess we could all use a little bit of uplifting lately.